Bus 269
Strategic Management
in the Computer Industry
Fall 2006

Session B Oct 16-Dec 7
Online forums: Tuesdays (mornings; lunchtime; evenings)

 

 

Prof. Randall Stross
Organization and Mgmt
Business Tower 658
408-924-3566 
Fax: 650-475-8447 

Email stross_r@cob.sjsu.edu

Course website:
www.gradebookcentral.com

 

 


Introduction
This course focuses on the companies that comprise the industry that is preeminent in the Information Age. It explores the perennial question What business to be in? applied to this particular industry.

This is not a lecture course in online form. It is a discussion-oriented seminar, in which students, helped by the instructor, draw lessons from past managerial experience captured in case studies. All students are expected to actively participate and critically engage in discussion, with the instructor and with each other

The class takes place entirely online, enabling students to participate from far-flung locales.  The class will run asynchronously, that is, students will be able to log on, check the site and make contributions at any time the forum is open.

The instructor will serve as discussion guide, adding comments and steering the discussion, as needed. To ensure the discussion remains well-focused and easy to follow, it will consist of a single forum (without multiple threads).

Students will also hone analytical skills preparing a short research paper analyzing an opportunity to make a strategic corporate decision that a company in the computer industry faces today.

Any student with an interest in the computer industry is welcome; no prior industry-specific professional experience is assumed.

The Online Format
This course was first offered in an online format in Spring 2001; the format has evolved with each successive class.

During each Tuesday forum, students will submit via the web multiple comments that contribute to the online discussion of the course readings with the instructor and fellow students.

On forum Tuesdays, the forum will be open from midnight to 9:00 am; from noon to 1:30 pm; and from 5:00 to 11:59 pm. This arrangement provides ample opportunity to participate during a 24-hour period, but ensures that the forum is not a distraction during peak working hours.

Every submission will be evaluated and a judgment of its quality assigned. Such intensive feedback departs from custom, of course; in a conventional classroom setting, there is no need to evaluate every student's spoken utterance. Online, however, the contributions to the forum constitute a major component of the course; hence, the importance of providing students with lots of feedback and giving due credit to those who are making the greatest effort to contribute the most.

Each submission will be assigned 0-5 points:
5 Outstanding
4 Good
3 Average
2 Satisfactory
1 Marginal

These should not be viewed as analogs to letter grades. "Average," for example, is not equivalent to a "C." It reflects merely a relatively average quality within this class. There will be many 3’s assigned to submissions, and many "3's" assigned for weekly points. The weekly averages will be used in calculating a semester average, and a curve will be applied to the semester averages when assigning a letter grade, so it is relative position within the class, not the absolute number, which will determines the grade.

A minimum of three posts is required for each forum. A student may not submit a post for credit more than once within a 45-minute time span.

The week's score will be the average of three posts, if only three are submitted, or the average of the three best posts, if four are submitted. There is no limit on the number of submissions possible, but only the first four posts in a forum will count in the calculation of that week's best scores. 

The instructor will launch new topics for discussion during the course of the forum. Students may submit a new topic candidate to the instructor, which will be evaluated like a post to the active forum. The instructor will decide whether or not to introduce it as a topic for class discussion.

The forum will discuss six topics during the course of the day. The first topic will be discussed from midnight to 9:00 a.m.. The second, at noontime. The third at 5:00 pm, with topic changes following at 7:00, 9:00 and the last one at 11:00. This schedule attempts to balance two competing goals: providing ample time for students to compose posts and react to one another's contributions, and providing frequent changes in topic.

Once a new topic becomes active, many students are likely to comment. The very first student to address the topic is the ONLY one that will talk solely about the topic. The second and subsequent contributors must comment not only about the topic, but also about the preceding comments. Posts that do not acknowledge and engage the comments of fellow students that came before will be evaluated negatively. The only comments that can be safely ignored are those that appeared in the forum within five minutes of when your own post is submitted. (This saves the student who is busily composing from continually having to rewrite just as he or she is about to submit.)

Students should not go out of their way to avoid the obligation of responding to classmates’ comments. A student who posts in the first ten minutes of the noontime forum may NOT post in the first ten minutes of the forum when it reopens at 5:00 p.m.

The best submissions show a thoughtful response to the reading and to the thoughts expressed by prior contributors. Use of concrete examples drawn from the readings or prior posts to illustrate a point are especially welcomed, as are comparisons of particular passages in the readings (with page numbers) or comparisons of prior forum comments. You may also introduce relevant collateral articles and provide links.

Lower marks will be assigned to submissions that simply declare agreement or disagreement; repeat the essence of a prior submission without contributing a new point or example; or reflect the writer's evident failure to complete the assigned reading or read the contributions already made in the forum.

A submission will not be credited if it is a brief clarification, or is off-topic, or otherwise does not fit the current discussion.

After the close of the forum at midnight on Tuesday, every student must pay one additional visit on Wednesday to read the last entries.

Photo
At the start of the semester, each student must upload a .jpeg photograph---a color head-shot of him or herself. The photo will personalize submissions, and will not be visible to anyone outside of this class, as the course website will be password-protected.

Before uploading, please crop the image so that it is literally square (within photo editing software, the trick is to select the desired area holding down the Shift key when dragging the cursor, then copying and pasting into a new frame). If it isn't perfectly square, it will display a distorted image on the web page.

The course web site has a link for uploading the photograph.

Textbooks
Andrew S. Grove, Only the Paranoid Survive (please get the paperback; it has the chapter that Grove added after the hardcover was published)

Louis Gerstner, Who Says Elephants Can't Dance? (hardcover or paperback)

David Banks, Breaking Windows (no longer in print, but used copies are available online for less than $1.00)

David Vise and Mark Malseed, The Google Story (hardcover or paperback)

Randall Stross, eBoys (hardcover or paperback; used copies available online for less than $1.00)

Tests
There will be a mid-term exam and a final exam. Both will be essay format, open-book, and submitted via a web form.

(Due to the threat of viruses, no emailed attachments will be accepted, under any circumstances, for any assignment.)

Research Paper
The research paper will provide students with the opportunity to analyze a single strategic challenge currently facing a company of their own choosing that is in the computer industry or a closely related industry.

The paper should take the voice of an imaginary consultant, who has been retained by the company's executive team to address a single strategic question.

Because of the limited time available to the students, the paper's scope should be limited to addressing a single challenge. The paper should not take on a history of the entire company or a comprehensive review of all functional areas, and so on. It should stick to simply discussing the single strategic question.

That question should be very specific. "Reviewing options for growth" is too vague. "Considering spinning out the printer division" (if HP is the selected company) is appropriately specific. The decision should be one made at the company-level, not departmental level. It should have a fundamental impact on the entire company, and is sufficiently significant that it would be voted upon by the company's board of directors.

You may elect to write your report on your current or a past employer, but it too should be focused on the single major strategic question, and the that question should still be open, and not a decision that was recently made already. 

To ensure a tight focus, the submission will be limited to 2,000 or fewer words. Submissions that exceed the word-limit will not be accepted.

There is no formal format nor a checklist of sections that should be included. The one requirement is that the report is to be explicitly prescriptive, recommending concrete action(s), and showing why. You should state not only the question but your recommendation at the very beginning of the paper.

E-mail
Students are expected to check their email every weekday. Course policies are not defined by this syllabus alone; they will be amended in e-mail messages, and it will be the student's responsibility to check e-mail daily (weekends excepted).

Deadlines
The standard policy: Exam dates and paper deadlines are firm. No make-ups; no extensions; no extra credit opportunities. The only exception will be in cases of documented medical emergencies.

Semester Grade

Online Discussion

25%

Research Paper

25%

Midterm Exam

25%

Final Exam

25%

Schedule

 

 

Reading to be completed by start of forum

Oct 16-20

Introduction

By the first day of class, all students should have logged in at www.gradebookcentral.com and supplied their email address so the instructor can reach everyone in the class

 

Oct 24

Forum begins:
Intel

Photo must be uploaded in order to participate in forum

Only the Paranoid Survive

Oct 31

Forum: IBM

Who Says Elephants Can't Dance (ignore appendices)

Nov 7

Forum: Microsoft

Breaking Windows

 

Research paper topic due

To be submitted by Wed, Nov 8, 11:59 PM

 

 

No Forum
Midterm Exam available

To be completed by Thurs, Nov 16, 11:59 PM

 

 

Research paper's strategic question due

To be submitted by Mon, Nov 20, 11:59 PM

 

Nov 21

Forum: Start-ups

eBoys

Nov 28

Final Forum: Google

The Google Story

Dec 7

Research Paper due by Thurs, Dec 7, 11:59 PM

 

Dec 7

Final Exam due by Thurs, Dec 7, 11:59 PM